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The same or similar at other merchants did not have MS Office at all. This is the reason I purchased this PC from Amazon. The Office version that came to your PC was (is) either the free special edition of Office 2010 Starter ', in 2010 my HP Pavillion dv6-2150 came with MS Office 2007.

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Regarding 'HP does not sends PCs with a full license of MS Office.

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Next day, Level 2 tech called and basically my PC can't handle Windows 10 because it/HP doesn't have the drivers to support Windows 10. After going through 4 techs, they finally escalated to Level 2 technican. Regarding 'Windows 10 Troubleshooter to fix them', yes I didĪlso contacted MicroSoft support. Hopefully I followed all of the directions: You can eventually close HiJackThis and delete it. Select it all, copy and paste all the info and place it your next reply When you press Save button a Notepad will open with the contents of that file. Choose 'Save list' button and specify where you would like to save this log. The log file - open it, choose 'Select All' (CTR + A), then copy it and paste it all here in your next reply.Ģ) Open HiJackThis app again - in the Main screen, choose 'Open the Misc tools section'.Ĭhoose 'Open Uninstall Manager' button. If not, choose 'Save log' button and choose to save the log file somehwere please, provide a log file from this app so that I can see what you have on your PCġ) Click on 'Do a scan and save log file' buttonĪfter scan, if a log file pops up in Notepad - that is excellent. provide your full product model as described here > describe your Windows 10 problem so that I see if this could be fixed by other means Or you can purchase recovery media - original HP Recovery media. You can used the ones created by Geek Squad (if they are created correctly and if they still work) Sometimes when upgrading to Win 10, Windows 10 corrupts it and recovery media may need to be used. Even though it is there, I am not 100% sure if it working and intact. Recovery partition is on your physical HDD (the D partition) and this is how it can be used. The Esc button during start up brings a special menu with special options - access BIOS, see system information, access to recovery partition. Did you ever purchase a MS Office license for your PC on your own ? The Office version that came to your PC was (is) either the free special edition of Office 2010 Starter or some other version of Office but you need to buy the key on your own. With regards to Microsoft Office - HP does not sends PCs with a full license of MS Office. So, it is important to copy/back up your personal files.Ĭertain HP apps will appear again after recovery. You will loose everything as the recovery erases everything.

If you decide to return to Windows 7, here are my comments:

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What are your issues with Windows 10 Update ? Can you provide details ? If it is only this you may try the Would I use them to go back to Windows 7 and would they have MS Office on them? what are these used for?Īlso, I have 3 Discs that were created for me by Geek Squad after i got my laptop in 2010, labeled HP Recovery Disc. There is a Recovery drive on the PC and E: HP Tools drive. If I press ESC during startup, will it allow me to go back to Windows 7 If yes, would HP give me the key to get MS Office reinstalled if my PC is not in warranty anylonger? Or do I have to purchase it again? Would I lose my applications that came with my laptop from HP such as MS Office if I did a factory reset? Solution is to go back to Windows 7 but not really sure how.įirst I would backup all personal files (non-applications). Upgraded to Windows 10, 8 months ago but did not know my Pavilion dv6 did not have Windows 10 drivers to support it. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.

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Notebook Hardware and Upgrade Questions.